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Forums: A Whole New World

September 3rd, 2010 by Amy Parker

Personally, I spend a lot of time on forums. I met my current flatmate on a forum (which was dedicated to video games, not flat-sharing!). I’ve even created one or two forums, for purposes not in the slightest related to SEO, PPC, web design or links – so I won’t go into those here.

Web marketing forums tend to be a little more civilised and less opinionated than forums dedicated to, for example, TV shows or books; but in places, things can be just as hard to decipher if you’re not used to them…

Forum veterans tend to adopt their very own language of abbreviations. Some of them cross over with text-speak, but others are very forum-specific. There can also be allusions to all sorts of things that would confuse a casual internet user. Here, then, is your guide to forums and forum-speak!

Forums, Threads and Posts

What’s the difference? Well, a forum is the entire discussion site – for example, PetForums.co.uk. A thread is a discussion topic, which can usually be started by any registered forum user, once they’re logged in. Anything contributed to a specific thread is called a post.

So I could post on a PPC forum, starting my own thread called ‘What Am I Doing Wrong?’ My post within the thread would detail the problem I might be having with my PPC account, and once I’d created it, I’d wait for other posts to appear below mine,  hopefully with advice or a solution to my problem.

Types of Forum Posters

Unfortunately, not everyone on the internet is helpful and polite – a bit like in real life! You might think that if they don’t have anything meaningful to contribute to your thread, they should just go elsewhere. Sadly, some people join forums just to stir up hornets’ nests wherever they post. These people are known as ‘trolls’, and they’re considerably less common on business forums than on hobby/interest-related forums, so don’t worry too much about them!

For this reason, forums have staff, known as ‘admins’ and/or ‘moderators’ – sometimes ‘mods’ for short. If you have problems with trolls, or overly opinionated people in general, the moderators are the ones to go to. They’ll usually step in of their own accord if things get out of hand – but if you need to hunt them down, they’ll usually have thousands of posts to their names and something about their profile that identifies them as moderators.

Then there are the regular posters – people who have been there for a while or are quite enthusiastic, if a bit wet behind the ears. These people are most often happy to help out. This describes the majority of forum users, and maybe even you!

Between the mods and the regular posters are the old-timers, who have been there years and sometimes act like mods even though they’re not. Old-timers can be quite cliquey at times, and less talkative than regulars, but generally they know of what they speak, so listen up!

Last but not least are the drama queens – who will take everything possible as a personal affront to them, and make sure everyone knows about it – and the newbies. Newcomers to forums fall into two categories – newbies and n00bs.

The difference between the two? Newbies just have a low post count and are still picking up the rules and etiquette of the forum. N00bs (which is pronounced ‘noobs’ and rhymes with ‘cubes’) talk in text/chat-speak, punctuate everything with ‘lol’ and generally annoy people by accident.

Aim for something between a newbie and a regular, and you should do fine!

But what does it all mean?

So, you’ve posted on a forum because you need help with SEO or AdWords, or else just to introduce yourself. What are all these strange additions to English in the replies you’re getting? Here are a few of the common abbreviations you might find on a business-orientated forum:

OP: This stands for ‘original poster’. If you’ve started a thread, and someone replies a little way down with ‘I think the OP makes a good point’, that person means you.

IMO, IMHO or IMNSHO: Respectively, ‘in my opinion’, ‘in my humble opinion’ and ‘in my not-so-humble opinion’.

IRL: ‘In real life’ – as in, not on the internet.

DNFTT: ‘Do not feed the troll’ – usually posted by mods  and regulars in response to a troll trying to start an argument. The principle of ‘ignore it and it’ll go away’ works online as well as offline!

JSYK: This one stands for ‘just so you know’.

PM: Unless you’re on a politics forum, this is unlikely to mean ‘Prime Minister’. It’s short for ‘private message’ – a bit like an email. This is a forum’s way of letting members contact one another without divulging your personal email address. Messages get sent to your private messages inbox, which you should then get an email about, to tell you to check your PMs. If someone you don’t know wants to share information with you out of the beady eyes of the rest of the forum, PMs are the standard method of choice.

BTW: This means ‘by the way’.

JK or J/K: This is ‘just kidding’.

YMMV: ‘Your mileage may vary’ – basically, this is used to mean ‘I had this experience with something, but you might find something different’.

TL;DR: Short for ‘too long; didn’t read’. People might use this in response to something you wrote, or at the end of something they wrote, followed by a short summary of their point so that people can skip to it if they don’t want to read the entire post.

You get the picture. I also found a great list of abbreviations that have been compiled by members of an SEO forum. The internet and SEO abbreviations are below the generic ones at the top, which you might already know.

Good luck in the crazy world of forums! There are some very knowledgeable brains to be picked out there, if you know where to look. And BTW, if you get the hang of it, bear in mind that there are probably lots of forums dedicated to things you love, outside of work. JSYK. ;)

Tags: forum-speak, forums, language
Posted in General News | No Comments »

Do You Need Clicks For An Advert To Work?

September 1st, 2010 by Liz Backhouse

Working for a company who manages Google, Bing and Facebook PPC campaigns, I have been asking myself more and more what qualifies as a successful Ad? Is it the one that gets the highest click through rate, the one that brings in the biggest deal or the one that plays the long game and successfully build up brand awareness? Before you think it, yes the best one does all three but that is a rarity!

The introduction of banner ads and then the PPC model has made businesses focus on clicks = success (at least for the first stage, the second is then converting these leads…). But what about brand awareness?

Television advertising has long been a medium that companies spend a vast sum of money on. Likewise magazine, newspaper and radio advertising. With these there is seldom a direct return on investment: The main purpose is brand awareness.

Facebook Ads can offer the best of both worlds. The number of impressions it is possible to get on your ads, even when targeting quite specifically, is phenomenal. This means that you can create better awareness for your brand. On top of this, people can click on your advert to get taken to your target page giving you results you can measure as well.

There is a great article I read the other day on Clickz.com that explores the debate over whether the be all and end all is clicks.

Their conclusion is that both brand awareness and clicks are important and I agree. It is great to be able to directly see what sort of return on investment you are getting from your ads but at the same time you cannot ignore the impact that raising your brand profile can have on your company.

Posted in General News | No Comments »

What Happens When Things Go Wrong?

August 31st, 2010 by Liz Backhouse

I’m sure the majority of website owners have experienced the dread of their website disappearing off the search engines, their website going down during the busiest period or some other catastrophe.

No website is immune from issues (Facebook have just had an afternoon of limited/no availability). It is the way that website owners react that decides whether their business is going to pull through or not.

There’s a story that has gone viral about a business who was removed from Google’s index overnight. The headline, in true link bait style, is sensationalised “How Google Cost Me $4 Million”. The underlying theme is more about how reacting in a positive manner made the business stronger.

The wrong thing to do when something goes awry is panic.Very often, there are some simple explanations for an issue that can be easily fixed.

A first page position for a keyword has disappeared.

Are you looking from a different computer? So many times when I have spoken to someone this has happened to it is because they are looking on a different computer. What they didn’t realise is that on their ‘normal’ computer, they had Google web history turned on. This meant that their website was listing higher on Google than it would do for most other people. You can pause your web history to overcome this.

You are using your ‘normal’ computer and web history is not a factor? Phone a friend who is on a completely different network and ask them to check for you.

Still no luck? Do a search for your domain name. If that does not come up then you have a problem (more on this in a future post). If it does come up then it is probably best to wait a while before checking the keyword again – it might just be temporary.

Your website is down
Is it just your site? This might sound obvious but check some other websites unrelated to you, do a Google search, anything that will show you whether your internet connection is working or not.

Has your domain expired? It is surprising how common a problem this is. You need to carry out a whois check on your domain name and look at the expiry date.

None of the above? Contact whoever is hosting your website. If your web designer manages the hosting, contact them. If you are hosted with someone who you do not have telephone support with, why not check on the social networks. Twitter is probably one of the best for this. Type in the name of your hosting company into the search box and see if anyone else is reporting the same issue.

What if it is a big problem?

At a time when Social Networking is big news, having an issue with your website does not need to mean a complete loss in business. Your hosting company/web designer will be busy trying to get your site ranked. Your internal web team/SEO company will be hard at work trying to find out why your site has been banned on Google and getting you re-indexed. In the meantime, you can go out there and tell your loyal followers and potential customers that you know you are having an issue, you are working to fix it but the traditional forms of communication are still open.

It is important that you are aware that your website on the Internet is quite fragile and it would be dangerous to rely 100% on the site always being accessible, or only focusing on the natural listings on Google for example. There are many ways to build up your presence on the Internet these days and all web owners would be wise to explore all avenues so that if the worst case were to happen (and touch wood it won’t), you are not going to lost the majority of your trade overnight.

Posted in General News | No Comments »

Google AdWords Glossary, Part II

August 31st, 2010 by Amy Parker

Following on from last week’s Part I, here’s the rest of the AdWords Glossary! Let’s continue straight on to…

DAILY BUDGET

What is it?

Your daily budget is the maximum amount per day you’re willing to spend on clicks. Remember, £1 per day is £28-£31 per month, so it all adds up! Be absolutely sure you understand how much you’ll be paying per month before you commit to a daily budget.

What should I aim for?

Again, it depends on the nature of your business, and how expensive your cost per click is. If you’re selling cross stitch patterns, you could make a success story out of less than £5 per day. For locksmiths in the London area, £5 will get you two clicks – and that’s if you’re lucky!

Make sure you know your market, and experiment with different budgets if your initial one is too high or too low. Believe it or not, some campaigns I’ve managed in the past have struggled to get enough clicks to spend their entire daily budget. In these cases, a rethink in strategy has been needed.

IMPRESSIONS

What are they?

Impressions are ad views – whenever a search result page shows your ad, one impression is registered. On standard cost per click (CPC) campaigns, you do not pay for impressions, only for clicks.

How many do I want?

Less than you might think! The trick is to filter your impressions through to potential customers, not just to any random searcher. Be specific with your keywords and use exact/phrase matching rather than broad, and don’t forget to add negative keywords (see the below entry for details).

KEYWORDS

What are they?

Keywords are your search terms – for example, if you’re selling double glazing, you might bid on ‘double glazing’, ‘double glazed windows’ and ‘double glazing company’ as keywords.

How many should I use?

The sky’s the limit! Or, more specifically, 2000 per ad group is the limit. Most campaigns won’t need anywhere near that many, though; the emphasis should be on quality rather than quantity. Regularly look over your keywords to see whether they’re working for you, and pause them if they’re not. It’s better to have a few effective keywords than thousands that do nothing for your business.

LANDING PAGE

What is it?

A landing page is the page a customer will be taken to when clicking on your ad. To choose a landing page, copy it into the ‘destination URL’ field of an ad. It’s that simple!

LIMITED BY BUDGET

What does it mean?

If you have a small budget in a competitive market, you’ll become used to seeing this alert. Google likes to tell you how many clicks you’re missing by not spending enough on advertising – they express this as a percentage, and seeing that you’re missing 90% of the impressions you could be getting can cause concern!

Should I be worried?

Generally speaking, no! It goes without saying that the more money you spend on your advertising with Google, the more money Google gets. But unless you’ve got a very low daily budget and a high cost per click, which means you can only afford a couple of clicks before you’re spent up for the day, then I wouldn’t worry.  The estimates Google gives you of how much per day you should be paying are often not too realistic, and as long as you’ve got a decent volume of traffic getting to your website, without paying too much for your clicks, you’re doing something right.

NEGATIVE KEYWORDS

What are they?

These are words or search terms that you really don’t want your ads showing up for.

How do I use them?

Think about the keywords you’ve used. Do any of them have more than one meaning, or apply to more than one business area? Say you run a gourmet coffee company, and only sell filter coffee and coffee beans. You’d want to set ‘instant’ as a negative, and also ‘table’, to stop people seeing your ad when they’re searching for instant coffee and coffee tables.

Be careful, though – you don’t want to add a negative that will stop potential customers from seeing your ads! Having ‘images’, ‘photographs’ and ‘pictures’ is usually a good bet to filter out people looking for pictures of what you sell on Google Images. However, if you’re a photographer this is a very bad idea. Think hard before you choose a negative!

QUALITY SCORES

What are they?

Quality scores are Google’s way of ensuring that the ads that get top positions on a search page are relevant to what the user has searched for. The way these are calculated is quite complicated, but the two major contributing factors are a keyword’s click-through rate (CTR) and the relevance of the landing page of your ad.

Run that by me again?

No problem! Your landing page needs to be relevant to your ad, and the keywords used to trigger that ad. The better the click-through rate of your ad and its keywords, the more credibility this gives the ad itself, and that means its position will be higher. Your ad is also judged on whether or not your keywords are actually on the landing page the ad leads to.

“Wait a minute!” I hear you cry. “I thought that I get better positions by bidding higher?”

Yup, that’s definitely part of it. But a keyword with a quality score of 10 will only need a small bid to boost its position, whereas a keyword with a quality score of 3 will need a much larger bid to do the same thing. Having better quality scores saves you money – simple!

POSITION

What is it?

Search for something on Google and look at the results page. You’ll find a shaded box at the top of the list, and the first ad is in position 1. The ones below that, if there are any, will be in positions 2 and 3. After the shaded box, the ads jump to the right-hand sidebar, continuing down the page. Sometimes there will be no shaded box, and in that instance, the top ad in the sidebar will be in position 1.

What positions should I aim for?

For maximum visibility, positions 1-3 are your best bet. But surprisingly, statistics show that position 2 is a better position to be in than the top spot! A main motivation for users of Google AdWords is to get first-page visibility, whereas your natural ranking might be on the fourth or fifth page, so make the most of it if your budget allows.

TIME ON SITE

What is it?

Exactly what it sounds like: it’s the average time users spend on your site, as measured by Google Analytics. If your Analytics is installed correctly, your site as a whole has an average time on site, and each of your AdWords campaigns will have their own average time on site to compare it to. You can even go as far as to see how long people are spending on your site after clicking an ad for a specific keyword.

How should I use it?

It will help you pinpoint your traffic’s quality. You might have a keyword that has had lots of clicks, but if the average time on site for that keyword is five seconds, no one is staying around for much longer than that. What can you really do on a site within five seconds? Not much! You should pause the keyword and channel your clicks elsewhere.

***

So there you have it – a glossary of the major AdWords terms. Did I miss anything huge? Let me know, and I’ll see about adding it.

Tags: adwords, google adwords, pay per click, ppc
Posted in Search Marketing | No Comments »

Google AdWords Glossary, Part I

August 24th, 2010 by Amy Parker

Click-through rates, cost per conversion, quality scores… These are all familiar terms to me, and to the people sitting around me in Add People’s Pay per Click department. But what do they all mean? Sometimes it can be difficult to keep all the Google AdWords terminology straight in your head, so here’s a glossary you can refer to in times of befuddlement:

AD GROUPS

What are they?

Not to state the obvious, but an ad group is a group of ads – all based around a theme.

Why should I use them?

If you group your keywords into common themes, and write different ads for each theme, your customers will see more relevant ads. This will stop someone from Googling the term ‘stereo system’ and seeing a generic ad about ‘electrical equipment’. If they see a focused, relevant ad, people are much more likely to visit your site.

Here’s another thing: don’t group in your stereo keywords with your TV keywords, or your stereo ad might show up when someone searches for TVs. What would be the point in that?

ANALYTICS

What is it?

Google’s in-depth web traffic analysis program.

Why should I have it?

Google Analytics, if installed correctly, lets you see which pages people are visiting on your site, how long they’re staying, and where they’re hitting the back button. Not only that, but there are dozens of reports you can run to compare various statistics against each other. Here at Add People, we consider Analytics to be a vital tool in the managing of a client’s campaign, and once you’ve viewed your site’s statistics, so will you!

BIDS

What are they?

A bid is the maximum amount of money you’re willing to pay for a click. You can set bids at the ad group level, or at the individual keyword level. For example, you might be more willing to pay for high positions on keywords to do with power drills than you are for keywords to do with nails, because your power drills make you more money.

What should I bid?

The amount you’re bidding isn’t the only factor in determining your position on Google, but it’s definitely a major one! If your positions are hovering around the double-figures mark, you’re being outbid by quite a few people, and you’ll need to pay more to appear further up the page.

BOUNCE RATE

What is it?

The bounce rate is a Google Analytics statistic that tells you how many people are clicking your ad, looking at the page it takes them to and then clicking the back button without taking a look at other pages on your site, ‘bouncing’ back to their Google search result page to look elsewhere.

What should I aim for?

A 100% bounce rate is very bad. A 0% bounce rate is practically impossible to achieve (unless you’ve only had one or two clicks to your site), but in theory would be excellent! Overall, we at Add People aim for a lower bounce rate for the AdWords campaign than the website’s average (which includes natural traffic as well as paid clicks). If the site’s average bounce rate is above 50%, it might be worth investing in a new website, or revising your e-commerce order process to make it more accessible.

Generally speaking, aim for less than 50% for your AdWords campaign’s bounce rate. If you can convince over half of your visitors not to click straight back to Google, that’s definitely something positive.

CLICK-THROUGH RATE (CTR)

What is it?

Your click-through rate tells you what percentage of ad views (also known as ‘impressions’) leads to clicks. You might have 100 impressions resulting from a certain keyword being searched for on Google, and two people actually clicking through to your site. This would give you a 2% click-through rate.

What should I aim for?

If a keyword has a high number of impressions and a very low number of clicks, it’s probably not working for you. If this is a problem that affects most of your keywords, you might want to look at rewriting your ads, or making your keywords less generic.

Personally, if a keyword has generated over 100 ad impressions and less than a 1% click-through rate, I pause it and give other keywords chance to spend. Unless it’s showing solid evidence of conversions in the conversion tracker, that is. Compared to conversion stats, the click-through rate isn’t that important – keywords with a low click-through rate and thousands of impressions can be very successful converters!

CONVERSIONS

What are they?

‘Conversion’ is a fancy way of saying that you’ve either made a sale or generated a lead that might become a sale. If you have an e-commerce site that customers can buy directly from, then a conversion is a sale. If you provide a complex service that you need to directly give to the customer – for example, a building renovator – then your conversion is that a customer has provided you with details to call them back regarding the job. It’s not a sale, but it’s a potential sale.

What should I aim for?

As many conversions as your business can handle! Conversions are the way you’ll make your money, and everything you do should be a step toward making a conversion and getting some cash coming in. Watch your campaigns closely to ensure you’re not spending more on your keywords than you’re getting back in conversions.

CONVERSION TRACKER

What is it?

Possibly the best tool Google AdWords has to offer! If installed correctly, the conversion tracker can keep count of which keywords lead to sales, how much you’re spending on AdWords per conversion, and the percentage of clicks that lead to conversions. For this to be accurate, you need to install it on the ‘thank you’ page of your website that follows a successful purchase, or submission of a contact form.

Why should I have it?

It’s a quick and easy way to see whether or not you’re making a profit, breaking even or making a loss. After all, what’s the point in throwing money at a campaign and only getting half the amount back in profits? Not all websites support conversion tracking, but we strongly recommend owning a website that does.

CONVERSION RATE

What is it?

The conversion rate is a percentage, which tells you how many of clicks through to your site are becoming conversions, or sales/leads.

What should I aim for?

This varies from customer to customer, but without exception, you want this percentage to be as high as possible, to minimise the amount of profit lost by clicks that don’t convert. The more expensive the goods you’re selling, the less vital a high conversion rate is – if you’re selling something at £100, you can afford more clicks before making a loss than if you’re selling something at £5.

COST PER CLICK (CPC)

What is it?

The average cost you pay per click of your ads, for a certain keyword, ad group or across a whole campaign. The lower the cost per click, the higher your profits if you convert – but that has a flip-side. If you have a very low cost per click, chances are you’ll also have a low position on Google’s ad bar. That means your competitors have the advantage, and you might get overlooked.

What should I aim for?

Without knowing the nature of your business, it’s impossible for me to guess! Google’s traffic estimator tool is your best bet here. Use phrase and exact matched keywords, and well-chosen negatives, to reduce the likelihood of you getting matched to irrelevant search terms and to keep costs low.

COST PER CONVERSION

What is it?

It’s the amount of money you’ve paid, on average, per every converting click you get. For example, say you’ve spent £50 so far over the course of your AdWords campaign. You’ve had 5 conversions, all at various times. Therefore, your cost per conversion averages out at £10.

What should I aim for?

A lower cost per conversion than the product you sell. If you’re spending £10 per conversion on advertising, your product should sell at more than £10 – significantly more, if you’re hoping to make a profit through AdWords! If it’s only a £5 product, then it’s costing you twice as much to advertise than you’re making back in sales – and that’s going to put you in the red pretty quickly. Keep your costs lower than your profits, and you’ll be fine.

Part II of this glossary can be found here!

Tags: adwords, google adwords, pay per click, ppc
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Make Your Competitors Work For You

August 23rd, 2010 by Liz Backhouse

Recently, I heard a great story about how a friend of mine managed to bring a new client on board which I wanted to share:

This client had been talking to another company and that salesman mentioned that he presumed the client was also talking to Company X and Company Y. The client wasn’t, but on finding out about these companies, promptly called them both and ended up doing the deal with my friend from Company Y.

The salesman had inadvertently recommended 2 other companies, and it came from someone with strong industry knowledge – that’s the kind of recommendation all businesses search high and low for!

Of course, to be able to achieve this you need to have built up a good name for yourself so that your competitors are aware of you, what you do and view you as a competitor.

It is also worth remembering yourself:  Every time you talk about your competitors, you are giving them free advertising. If you have a good product and offer a great service, you shouldn’t need to talk about competitors to win business.

Posted in General News | No Comments »

Recession Survival Tips For Online Businesses

August 19th, 2010 by Monica Worthington

Smashing Magazine, home to many interesting and helpful articles, posted an article which I think would be of great interest to our customers and friends: Recession Survival Tips For Online Businesses. Recent years have been a tough climate for businesses around the world, and surviving the recession is something that we all worry about. This article gives several very good, common-sense tips and tactics for strengthening your business during tough economic times.

Read the rest of this entry »

Tags: online businesses, web marketing
Posted in Web Design | No Comments »

Rankings vs Business

August 18th, 2010 by Liz Backhouse

As a company in the Internet Marketing Industry we come across people every day wanting to rank number 1 for a particular search phrase.

But what does this actually mean?

Do they want to rank number 1 because they assume that it will automatically make them millionnaires or because they know that is what is needed to get traffic to their site and therefore give them the chance to do what they do best: sell their product.

While on the face of it there does not seem to be much difference between the 2, in reality it can be the distinction between having a successful online business and not.

It is amazing how many websites I come across where there is no obvious way to contact the company (why are they trying to hide away?), or when I do ring the number no one picks it up (if you’re busy get an answerphone!). Assuming I am on the internet to buy (check out our last blog for the difference between browsers and buyers), that website has just lost me as a potential customer.

It is really important for website owners to look at the bigger picture. Don’t get bogged down in checking your Search Engine Rankings ten times a day. Get some good analytics onto your site so that you can look at the actual traffic hitting your site. There is also nothing like human feedback; get friends, relatives, loyal customers to give you their frank opinions on your website and ways in which it can be improved.

There are 2 very simple things that make me like a website:

  1. I can easily find what I am looking for; I do not want to be spending ages trawling through pages to find what I originally searched for.
  2. I can easily see how to contact the company. In a world where Internet scams are becoming more prevalent I want to know that there is someone on the end of a phone who is helpful and gives me faith in them.

Good rankings are undoubtedly one of the first steps in driving traffic to your website but rankings alone are not going to make your business a success.

Posted in General News, Search Marketing | No Comments »

Browsing Traffic vs. Buying Traffic

August 16th, 2010 by Amy Parker

When you’re paying for every click your ads get, it’s important to understand the difference between browsing traffic and buying traffic. To maximise your profit margins with AdWords, you need to avoid the former and attract the latter. So, what’s the difference?

Browsing Traffic

Imagine it’s a male relative’s birthday coming up. You don’t have a specific idea what to buy for him, so you just type ‘gifts for men’ into Google. Unless you get very lucky, it’s not likely that you’ll click on the first ad that comes up, see the perfect present for your relative and buy it on the spot.

No – when you type such a non-specific term into Google, you’ll be looking to click around, noting ideas and then going back to Google to see if you can find these new gift ideas cheaper elsewhere. This is browsing, and it’s not profitable for the companies that have ‘gifts for men’, or variations of it, in their AdWords campaign. Browsers are unlikely to buy then and there – they will do plenty of research and explore alternatives, often not buying until days later.

Buying Traffic

Now imagine that the same relative has a birthday coming up, and you already have a gift in mind that will be perfect. Instead of typing into Google ‘gifts for men’, you might type in ‘left-handed golf clubs’. You’re therefore far more likely to find what you’re looking for when you click an ad, and if the prices are reasonable, you might even buy on the spot.

According to Google’s traffic estimator tool, the search term ‘left-handed golf clubs’ will cost the advertiser between 48p and 70p per click. If one of those clicks is converted to a sale of around £120, that’s a fairly impressive profit margin! Of course, not every click will convert, but at 70p per click, the advertiser can pay for 171 clicks before making a loss.

Let’s compare this to ‘gifts for men’, which is between 85p and £1.10 per click, according to the traffic estimator. When you’re searching for this, you don’t know what exactly you’re looking for. There’s a high probability that you’ll take a quick click around a website and then head back to Google to try somewhere else. If the advertiser is selling £20 wallets, it’ll take only 18 clicks for them to make a loss – and there’s a big difference between 117 and 18.

The Moral of the Story

Be specific. If you sell screwdrivers, don’t bid on the keyword ‘DIY’. Bid on ‘screwdrivers’, and whichever variations of screwdrivers that you sell.

Never actively target browsers.  Add keywords like ‘compare’, ‘information’, ‘prices’ and ‘reviews’ to your negatives list, and cut down on browsing traffic.

Draw on your own browsing and buying habits when you build your AdWords campaign, and you should see improved results. A little forethought can go a long way!

Tags: adwords, google adwords, ppc, traffic quality
Posted in Search Marketing | No Comments »

Google Tools Part 2: Google Reader

August 11th, 2010 by Liz Backhouse

What is Google Reader?

It is a free, web-based reader for RSS Feeds. An RSS Feed is a web feed format used to publish frequently updated works (e.g. a blog).

In plain speaking terms, it is somewhere to store and read all the posts from blogs/news sites that you sign up to.

How does Google Reader Work?

The first step is to have a Google Account. If you do not already have one – why not?!! Once you have your Google Account and have accessed Google Reader, you need to set about subscribing to some feeds. There are 2 ways to do this: First, you can go to the site that you want to get the feed from and they should have the below icon on:

RSS FeedYou click on the icon and choose where you want the feed to go to; The second option is to use the ‘Add a Subscription’ feature on Google Reader itself. This gives you the chance to search on a topic or for a site name that you want to subscribe to. The only issue I’ve found with using the search feature is that you do not always get the exact result returned that you were looking for.

Organising Feeds

Once you have more than a few feeds coming in, you might want to organise them. First of all, I would recommend setting up folders for the different topics the feeds are on (simply click on manage subscriptions on the bottom left of the screen). You can then also individually tag posts with more specific terms.

There is also a ‘star’ feature where you can mark a particular post with a star and it gets copied into another folder. I find this particularly useful as stars make searching for old posts much easier. I have over 200 new posts coming into Google Reader each day. If I was to search all posts for a particular topic, thousands of results would come up making it time consuming to find what I’m looking for. All I do is search my starred items and I know that the posts in there are high quality and there are fewer results that come up.

Reading your Feeds

There are 2 views available when reading your feeds: Expanded and List view. The expanded view shows each full post, the list view just shows the title. Personally, I love the list view. Each morning, I go through the list of new posts, any titles that are on topics I am interested in will get read (and then possible starred), the rest will be ignored until I reach the bottom of the list of new posts and then I will mark all posts as read.

Extra Features

There is a sharing function within Google Reader that means you can email posts to people or share using a publicly available blog that you can direct people to.

If you are a shortcut wizz, there is plenty to keep you happy on Google Reader. Simply press shift + ? to bring up an overlay of all available shortcuts and get going!

As mentioned in Google Tools Part 1, you can set up your Google Alerts so that they go into Google Reader rather than email. Getting them this way means that you can get an alert as soon as Google has identified a new page with your search term on, rather than waiting until your next scheduled email.

If you, like me, need/want to keep up to date with your favourite blogs, then Google Reader (or a similar service) is definitely for you. It has revolutionised my life and I love the fact that it saves me time, keeps everything organised, and I can access it from anywhere that I have Internet available.

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