Google have recently launched a handy new update for their ‘My Business’ app which will help you to enhance customer relations and maintain your online reputation.
In the past Google customers found it difficult to keep track of changes to business information in real time, but the new app update should now give you greater control.
From now on, no matter where you are, as long as you have a mobile device with an internet connection you are able to track your business, view reviews, and respond to customer complaints, all in real-time.
If you haven’t already downloaded the app then now is a great time to do so. Using the app you can manage your business when you want, where you like… in your own time… that’s the theory anyway!
The new app update can help you to stay connected whilst on the move. You’ll now be able to monitor important changes that have a direct impact on your business as they happen. If you’re not aware of recent changes on your Google My Business page it could have implications for your business, the new update will help you to keep on top of any changes.
Is it just another faddy app?
The Google My Business app offers all the best bits of Google in one easy-to-access place.
The app can be used on either a smartphone or tablet to review, edit, or update your page information, customer reviews and more. It’s an ideal tool for getting a general insight on how your business is performing.
The app itself is easy to understand and pick up, meaning that anyone can use it. The new update replaces the limited functions of the previous Google My Business app, meaning that you no longer have to wait to respond to reviews that could be damaging your reputation.
If you use the application daily it becomes far more than just another faddy app, it can become a vital business tool.
Key features of the App
- Stay connected with customers
- Manage your business on your own time
- Carry out updates
- Share photos
- Get push notifications instantly
- Respond to negative feedback or bad reviews straight away
- Limit damage caused to your business
What’s in a review?
So why is it so important to keep track of the activity on your Google My Business page?
Negative reviews look bad for your company. The Google App should enable you to stay on top of customer feedback and help you manage online reputations to grow and develop your company.
Poor reviews left by disgruntled customers need to be dealt with quickly. Sat there, left out in the open anyone can read these reviews and form their own opinion about your company.
Tap the app and you quell problems, reply to answers and improve customer experiences.
Remember… All it takes is one dud review to set your business back!
We recommend you set up a Google My Business page if you haven’t already done so, if you need help with this please speak to one of our friendly advisers on 08450 30 44 44 or email for advice to: firstname.lastname@example.org.