These are the individual Terms of our Cyber Hosting Service.

So that we can effectively provide hosting for you, we have outlined the responsibilities and requirements of our agreement below. These Service Terms are subject to the General Terms and each individual term applies unless agreed otherwise in your Contract.

Our service:

As your digital marketing partner, we will carry out our services with a reasonable standard of care. You will be assigned a Project Manager, who will guide you through the following stages of the Hosting Service:

  • Requirements: We will contact you to understand your hosting requirements. Here we will gather all of the information required and recommend a hosting package based on your needs.
  • Setup: Once you are happy with the recommended hosting package, we will take care of setting up your hosting on a third-party platform by creating your hosting environment as well as migrating and deploying your data files.
  • Assessment: When we have set up hosting, we will assess the performance and security of your website.

Please note: Add People cannot take responsibility for any detrimental effects or losses as a result of this service or any actions made by you or the platform provider. Also, any requested additional work that is outside the Contract agreement will be subject to additional charges.

Your responsibilities:

In order for us to deliver our services effectively, there are a few specific requirements for you to consider. These requirements are your responsibility and they are essential to making sure that we can deliver our services properly:

    • Contact: We will need to have one point of contact who will be able to provide relevant access details and technical information.
    • Access: To facilitate the delivery of our services, you should provide the required access credentials including, but not limited to: website access details, domain control panel access and server access.
    • Compliance: As part of this agreement, you must comply with the Terms of the hosting platform, OVH, which can be found here: https://www.ovh.co.uk/support/termsofservice/.

Please note: any failures to meet these requirements may result in additional charges and delays in the delivery of this service.

Complaints:

We have a thorough complaints procedure designed to quickly resolve any client concerns, beginning with your Project Manager being informed of your complaint with specific information to back it up. If your complaint is not resolved immediately, it will then be escalated to a senior member of staff.

If your complaint is regarding your Project Manager and thus you do not wish to log the complaint with them, please email info@addpeople.co.uk, where an independent member of staff will investigate your complaint.

Cancellations:

Payments are taken in advance of work being carried out. e.g. If your next payment date is the 22nd January, you are paying for the rest of January and 22 days of February. So, if you want to cancel after your minimum contract term you are required to give notice of 1 complete billing month, unless your contract states otherwise. With the above example then, if you cancel on the 18th January the final payment will be the 22nd January. But if you cancel on the 24th January, your final payment will be on the 22nd February. Final payment will be for the full monthly amount and not a pro rata payment and therefore services will continue for a full month from this payment.

Get started with Add People

From dog walkers to dentists, and electricians to eCommerce sites, we’ve seen it all. Give us a call and see how our digital marketing experts can help to grow your business online.

08450 30 4444

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