In the interest of a strong partnership and successful advertising campaigns, we have outlined the responsibilities and requirements of our agreement below. These Service Terms are subject to the General Terms and each individual term applies unless agreed otherwise in your Contract.
As your digital marketing partner, we will carry out our services with a reasonable standard of care. Our Social Media Ads services will consist of:
Please note: Add People have no control over the algorithms that operate Social Media Platforms and thus cannot take responsibility for any detrimental effects from actions made by you or your Social Media Platform.
In order for us to deliver our services effectively, there are a few specific requirements for you to consider. These requirements are your responsibility and they are essential to making sure that we can deliver our services properly:
Our complaints procedure is designed to quickly resolve any client concerns. Email firstname.lastname@example.org or your Account Manager with your specific complaint and relevant information to back it up. If your complaint is not resolved immediately, it will then be escalated to a senior member of staff.
Your relationship with your specialist is essential to making our partnership work, so your point of contact at Add Poeple may be subject to change.
The process for cancelling your contract depends on whether you are outside of or within your agreed minimum contract term:
Please note: Although, the advertising account belongs to you, restricting or cancelling our access to the account or cancelling your Direct Debit payments within the contracted minimum term will be viewed as a request for early cancellation. Therefore, we will request the outstanding payments to be made in full.
These terms take a client-centric approach to ensure that both parties are protected in a strong and transparent partnership.