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Customer Service/Account Management – Digital Marketing

Are you a customer service superstar?

We are seeking an individual with exceptional communication skills and customer service drive, looking to expand their skill-set working within one of our growing SEO brands, delivering a world-class digital marketing service to a selection of our client base.

Who are Known Locally and Add People?

Known Locally is the local SEO arm of Add People, a team of digital marketing professionals built to service small to medium-sized businesses.

Established in 2002, we’re now a workforce of over 150 digital marketing professionals who deliver targeted online traffic to more than 4000 clients around the globe.

Where do you fit in?

You will be helping to manage the overall customer relationship on behalf of Add people. The successful candidate will have the opportunity to use or develop wider digital marketing skills, including on-page SEO analysis, website structure and content knowledge, local link building strategies, Google My Business page creation and optimisation, Local Service Ads implementation and management.

  • managing client relationships
  • reporting on results
  •  recommending changes and improvements to campaigns
  • introducing new opportunities for clients to improve their digital marketing presence.

What we want you to bring to the party

  • Excellent communication skills
  • An interest in all things digital
  • Willingness to learn

Required Skills

  • Previous customer service/communication role experience a must
  • Self-starter with a positive attitude
  • Willing to go the extra mile
  • Team player
  • Committed to self-development
  • Adaptable

Desired Skills

  • Digital marketing account management/customer service
  • SEO/digital marketing knowledge
  • Experience in introducing new services to a customer base through upselling/cross-selling
  • Experience with working with CMS such as WordPress.
  •  Google My Business
  •  HTML and CSS Skills

Why work for Add People?

  • Sociable working hours
  • Healthcare scheme
  • Contributory pension
  • 30 days holiday which increases with service
  • Sick pay
  • On-site bar
  • Child care voucher scheme
  • Cycle to work scheme
  • Weekly pay
  • Subsidised social events
  • Regular incentives and rewards
  • LGBTQ+ friendly workplace
  • Age-inclusive
  • Investors In People (IIP) Platinum

Sound like a bit of you?

Get started with Add People

From dog walkers to dentists, and electricians to eCommerce sites, we’ve seen it all. Give us a call and see how our digital marketing experts can help to grow your business online.

08450 30 4444

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