Conversion Pixel

Customer Service/Account Management – Digital Marketing

Are you a customer service superstar?

We are seeking an individual with exceptional communication skills and customer service drive, looking to expand their skill-set working within one of our growing SEO brands, delivering a world-class digital marketing service to a selection of our client base.

Who are Known Locally and Add People?

Known Locally is the local SEO arm of Add People, a team of digital marketing professionals built to service small to medium-sized businesses.

Established in 2002, we’re now a workforce of over 150 digital marketing professionals who deliver targeted online traffic to more than 4000 clients around the globe.

Where do you fit in?

You will be helping to manage the overall customer relationship on behalf of Add people. The successful candidate will have the opportunity to use or develop wider digital marketing skills, including on-page SEO analysis, website structure and content knowledge, local link building strategies, Google My Business page creation and optimisation, Local Service Ads implementation and management.

  • managing client relationships
  • reporting on results
  •  recommending changes and improvements to campaigns
  • introducing new opportunities for clients to improve their digital marketing presence.

What we want you to bring to the party

  • Excellent communication skills
  • An interest in all things digital
  • Willingness to learn

Required Skills

  • Previous customer service/communication role experience a must
  • Self-starter with a positive attitude
  • Willing to go the extra mile
  • Team player
  • Committed to self-development
  • Adaptable

Desired Skills

  • Digital marketing account management/customer service
  • SEO/digital marketing knowledge
  • Experience in introducing new services to a customer base through upselling/cross-selling
  • Experience with working with CMS such as WordPress.
  •  Google My Business
  •  HTML and CSS Skills

Why work for Add People?

  • Sociable working hours
  • Healthcare scheme
  • Contributory pension
  • 30 days holiday which increases with service
  • Sick pay
  • On-site bar
  • Child care voucher scheme
  • Cycle to work scheme
  • Weekly pay
  • Subsidised social events
  • Regular incentives and rewards
  • LGBTQ+ friendly workplace
  • Age-inclusive
  • Investors In People (IIP) Platinum

Sound like a bit of you?

Get started with Add People

From dog walkers to dentists, and electricians to eCommerce sites, we’ve seen it all. Give us a call and see how our digital marketing experts can help to grow your business online.

08450 30 4444

    By submitting this form you agree to our Privacy policy

    [contact-form-7 id="51870" title="Contact form_Exit Intent"]
    <div role="form" class="wpcf7" id="wpcf7-f51870-p51756-o2" lang="en-US" dir="ltr"> <div class="screen-reader-response"><p role="status" aria-live="polite" aria-atomic="true"></p> <ul></ul></div> <form action="/customer-service-account-management-digital-marketing/#wpcf7-f51870-p51756-o2" method="post" class="wpcf7-form init" novalidate="novalidate" data-status="init"> <div style="display: none;"> <input type="hidden" name="_wpcf7" value="51870" /> <input type="hidden" name="_wpcf7_version" value="5.4.1" /> <input type="hidden" name="_wpcf7_locale" value="en_US" /> <input type="hidden" name="_wpcf7_unit_tag" value="wpcf7-f51870-p51756-o2" /> <input type="hidden" name="_wpcf7_container_post" value="51756" /> <input type="hidden" name="_wpcf7_posted_data_hash" value="" /> <input type="hidden" name="_wpcf7_recaptcha_response" value="" /> </div> <p><span id="wpcf7-675c71009bf76-wrapper" class="wpcf7-form-control-wrap email-474-wrap" style="display:none !important; visibility:hidden !important;"><label for="wpcf7-675c71009bf76-field" class="hp-message">Please leave this field empty.</label><input id="wpcf7-675c71009bf76-field" class="wpcf7-form-control wpcf7-text" type="text" name="email-474" value="" size="40" tabindex="-1" autocomplete="new-password" /></span> <div class="columns"> <p><label><span>First Name</span><span class="wpcf7-form-control-wrap first-name"><input type="text" name="first-name" value="" size="40" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="First Name" /></span> </label></p> <p><label><span>Last Name</span><span class="wpcf7-form-control-wrap last-name"><input type="text" name="last-name" value="" size="40" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="Last Name" /></span> </label></p> </div> <p><label><span class="label">Email</span><span class="wpcf7-form-control-wrap your-email"><input type="email" name="your-email" value="" size="40" class="wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email" aria-required="true" aria-invalid="false" placeholder="Email" /></span> </label></p> <p><label><span class="label">Telephone</span><span class="wpcf7-form-control-wrap Telephone"><input type="tel" name="Telephone" value="" size="40" class="wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-required wpcf7-validates-as-tel" aria-required="true" aria-invalid="false" placeholder="Telephone" /></span> </label></p> <p><label><span class="label">Your Website</span><span class="wpcf7-form-control-wrap Website"><input type="url" name="Website" value="" size="40" class="wpcf7-form-control wpcf7-text wpcf7-url wpcf7-validates-as-required wpcf7-validates-as-url" aria-required="true" aria-invalid="false" placeholder="Your Website" /></span> </label></p> <p><label><span class="label">Where did you hear about us?</span><span class="wpcf7-form-control-wrap source"><select name="source" class="wpcf7-form-control wpcf7-select wpcf7-validates-as-required" aria-required="true" aria-invalid="false"><option value="">---</option><option value="Where did you hear about us?">Where did you hear about us?</option><option value="Facebook">Facebook</option><option value="LinkedIn">LinkedIn</option><option value="Google Search">Google Search</option><option value="Google Maps">Google Maps</option><option value="Trustpilot">Trustpilot</option><option value="Event">Event</option><option value="Webinar">Webinar</option><option value="Clutch">Clutch</option><option value="Referred by someone">Referred by someone</option><option value="Email">Email</option></select></span> </label></p> <p><label><span class="label">Your message</span><span class="wpcf7-form-control-wrap textarea-514"><textarea name="textarea-514" cols="40" rows="4" class="wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="Your Message"></textarea></span> </label></p> <p><span class="terms">By submitting this form you agree to our <a href="/privacy-policy/">Privacy policy</a></span></p> <p><input type="submit" value="Send" class="wpcf7-form-control wpcf7-submit" /></p> <div class="wpcf7-response-output" aria-hidden="true"></div></form></div>