Retentions Executive

Basic Salary c24-28K OTE 30-35K

We are seeking a confident ‘Retentions Executive’ to support our Retentions Team

Decreasing client churn across all departments and increasing the lifetime value of our clients. This is a fantastic opportunity for someone who is professional, has excellent communication skills and is driven to provide a first class service to our clients.

Where do you fit in?

Typical Tasks

• Understand client issues and proactively identify solutions

• Reinforce the company values and provide customers with reasons to stay

• Collaborate across all teams to resolve issues

• Match products and pricing with client needs

• Renewals of client contracts to increase the lifetime value of clients

• Attention to detail and ability to follow tasks through

Required Skills

• You will need strong objection handling skills, and high levels of resilience.

• Previous Experience within an Outbound Sales/Retentions role desirable

• Excellent written and verbal communication skills

Who are Add People?

Add People are built to serve small to medium-sized businesses. There are 6 million in the UK, that account for 60% of the employment of the nation. They are the lifeblood of the economy and we’ve been serving them since 2002.

But, they’re a diverse bunch …And we don’t discriminate, we put as much effort into growing their business online whether they’ve 1, or 101 employees.

With our team of over 150 digital marketing professionals and 4000 clients around the world, it’s our aim to help small businesses thrive.

Why work for Add People?

• Sociable working hours

• Healthcare scheme

• Contributory pension

• 30 days holiday which increases with service (includes BH’s)

• Sick pay

• On-site bar

• Child care voucher scheme

• Cycle to work scheme

• Weekly pay

• Subsidised social events

• Regular incentives and rewards

• LGBTQ+ friendly workplace

• Age-inclusive

• Investors In People (IIP) Platinum